PellePelleBruiser Order Processing Policy
Welcome to PellePelleBruiser. This Order Processing Policy explains how we verify payments, prepare products, process orders, and manage cancellations before shipment. By placing an order on our website, you agree to the terms outlined below.
1. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email. This confirms that we have received your order request but does not mean that the order has been accepted or shipped.
Your order will enter our verification and processing system immediately after payment is received.
2. Payment Verification
For your security and to prevent fraudulent transactions, all orders are subject to payment verification.
Orders will only begin processing after payment has been successfully authorized.
PellePelleBruiser reserves the right to:
- Verify payment information
- Request additional verification if necessary
- Contact customers regarding suspicious transactions
- Cancel fraudulent or unauthorized orders
Orders with declined, failed, or pending payments will not be processed.
3. Order Processing Time
After successful payment verification, orders are processed within 1–3 business days.
Order processing includes:
- Payment verification
- Order review
- Product preparation
- Quality inspection
- Inventory confirmation
- Packaging
- Shipping label generation
- Dispatch preparation
Processing times may be longer during holidays, promotional events, or periods of high order volume.
4. Product Preparation & Quality Control
Every product is carefully inspected before shipment.
Our quality control team checks each item for:
- Correct size
- Correct color
- Stitching quality
- Embroidery and patch accuracy
- Fabric quality
- Overall condition
Only products that pass inspection are packed and shipped.
5. Order Changes
Customers may request changes to an order only before processing begins.
Possible changes include:
- Shipping address
- Size
- Color
- Quantity
Once an order enters production, packaging, or shipping preparation, changes can no longer be guaranteed.
6. Order Cancellation
Customers may request an order cancellation shortly after placing the order by contacting our Customer Support Team.
However, because order processing begins soon after payment confirmation, orders cannot be canceled free of charge once processing has started.
The following cancellation terms apply:
- Orders canceled before processing begins may be eligible for a full refund.
- If an order is canceled after processing has started, a 30% Order Processing & Administrative Fee will be deducted from the total order amount.
- The remaining balance (if applicable) will be refunded to the original payment method.
- Orders that have already been packed or shipped cannot be canceled.
- Customers must follow our Return & Refund Policy for shipped orders, where applicable.
By placing an order with PellePelleBruiser, customers acknowledge and accept these cancellation terms.
7. Product Availability
While we strive to maintain accurate inventory, product availability cannot always be guaranteed.
If an item becomes unavailable after purchase, PellePelleBruiser may:
- Offer a replacement item
- Delay shipment until stock is available
- Issue a full refund
8. Separate Shipments
Orders containing multiple items may be shipped separately depending on warehouse availability and stock location.
Separate tracking numbers may be provided.
9. Processing Delays
Processing may be delayed due to:
- High seasonal demand
- Promotional sales
- Inventory updates
- Payment verification
- Customs documentation
- Public holidays
- Carrier limitations
- Technical issues beyond our control
Customers will be notified if significant delays occur.
10. Shipping Begins After Processing
Processing time is separate from shipping time.
Estimated delivery begins only after your order has been dispatched and tracking information has been provided.
11. Fraud Prevention
To protect our customers, PellePelleBruiser reserves the right to:
- Verify customer identity
- Request additional documentation
- Decline suspicious transactions
- Cancel fraudulent orders
- Limit unusually large purchases
If additional verification is required, customers will be contacted by email.
12. Right to Refuse Orders
PellePelleBruiser reserves the right to refuse, limit, or cancel any order for reasons including but not limited to:
- Suspected fraud
- Payment authorization failure
- Pricing errors
- Product availability
- Website errors
- Violation of our Terms & Conditions
- Incomplete customer information
If payment has already been collected, an applicable refund will be issued according to this policy.
13. Customer Agreement
By placing an order with PellePelleBruiser, you confirm that:
- You have read and accepted this Order Processing Policy.
- You understand that payment verification is required before processing.
- You acknowledge that production and processing begin shortly after payment confirmation.
- You understand that approved cancellations after processing begins are subject to a 30% Order Processing & Administrative Fee.
- You agree that orders that have already been shipped cannot be canceled.
14. Contact Us
For questions regarding your order or this policy, please contact our Customer Support Team.
PellePelleBruiser.com
Email: info@pellepellebruiser.com
Our Customer Support Team responds within 24–48 business hours.