Shipping Policy

 

Welcome to PellePelleBruiser. We are committed to delivering your order quickly, securely, and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Acceptance of This Policy

By placing an order on PellePelleBruiser, you acknowledge that you have read, understood, and agreed to this Shipping Policy. These terms become part of every purchase made through our website.

2. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully verified.
  • During holidays, promotional events, or high-volume periods, processing may require additional time.
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • Once an order enters production or shipping, it cannot be modified or canceled.

3. Shipping Destinations

We proudly ship to customers across the United States and many international destinations.

If shipping is unavailable to your location, you will be notified before completing your purchase.

4. Estimated Delivery Time

Estimated delivery times begin after order processing.

Destination Estimated Delivery
United States 6–10 Business Days
Canada 7–12 Business Days
United Kingdom 7–12 Business Days
Europe 7–14 Business Days
Australia & New Zealand 8–15 Business Days
Rest of the World 10–18 Business Days

Delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, courier delays, or other unforeseen circumstances.

5. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing:

  • Order Number
  • Tracking Number
  • Shipping Carrier
  • Estimated Delivery Date (when available)

Please allow up to 48 hours for tracking information to become active.

6. Order Tracking

Every shipment includes a valid tracking number.

Customers are responsible for monitoring shipment updates through the carrier’s tracking system.

PellePelleBruiser is not responsible for delays after the package has been handed over to the shipping carrier.

7. Delivery Confirmation

An order is considered successfully completed once the carrier marks the shipment as Delivered.

Carrier tracking records, delivery confirmation, GPS delivery scans, and signature confirmation (where applicable) are accepted as proof of successful delivery.

These records may be used to respond to payment disputes or chargebacks submitted through Stripe, PayPal, or financial institutions.

8. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

PellePelleBruiser cannot be held responsible for orders delivered to an incorrect address entered during checkout.

Address changes can only be requested before shipment confirmation.

Additional shipping charges may apply for returned packages that require reshipment.

9. Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or local government charges imposed by their country.

Customs inspections may extend delivery times beyond our estimated schedule.

10. Lost Packages

If tracking has not updated for several days or your package appears lost, please contact us immediately.

We will work with the shipping carrier to investigate the shipment.

Investigations typically require 5–10 business days depending on the courier.

11. Item Not Received Claims

If the carrier marks your package as delivered but you have not received it:

  • Contact us within 48 hours.
  • Check with neighbors, household members, building management, or your local courier office before submitting a claim.

Claims submitted after the reporting period may not qualify for investigation.

12. Missing Items

If your shipment arrives with missing items:

  • Notify us within 24 hours of delivery.
  • Include photographs of:
    • The shipping box
    • Shipping label
    • Packaging materials
    • Items received

Failure to provide supporting evidence may delay or prevent claim approval.

13. Refused or Unclaimed Orders

Orders refused by the customer or left unclaimed may be returned by the carrier.

Original shipping costs are non-refundable.

Any return shipping charges, storage fees, customs charges, or reshipping costs are the customer’s responsibility.

14. Force Majeure

PellePelleBruiser shall not be liable for shipping delays caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, customs delays, pandemics, transportation disruptions, government actions, or other force majeure events.

15. Chargebacks & Shipping Disputes

Customers agree to contact our Customer Support Team before opening a payment dispute or chargeback.

Shipping disputes may be defended using:

  • Carrier delivery confirmation
  • Tracking history
  • GPS delivery records
  • Signature confirmation (if applicable)
  • Order history
  • Customer acceptance of this Shipping Policy

16. Contact Information

For shipping questions or assistance, please contact us:

PellePelleBruiser Customer Support

Email: info@pellepellebruiser.com

We aim to respond to all inquiries within 24–48 business hours.