Pelle Pelle Bruiser – Refund & Returns Policy

At Pelle Pelle Bruiser, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or exchange

Policy Scope

This Refund & Returns Policy applies to all purchases made through the Pelle Pelle Bruiser website and all official sales channels. A link to this policy is available in the website footer for easy access

15-Day Return Policy

We offer a 15-day return period from the date your order is delivered.

To qualify for a return, you must contact us within 15 days of receiving your order

Return Eligibility

Your item must meet all of the following conditions:

  • Must be unused and unworn.
  • Must be in its original condition.
  • Original tags and packaging must be included.
  • Proof of purchase (Order Number or Receipt) is required.
  • Any security tag attached to the product must remain intact

  • Items That Cannot Be Returned

    Returns cannot be accepted for:

    • Worn or used jackets.
    • Damaged items caused by the customer.
    • Products returned without original packaging.
    • Customized or personalized jackets (unless defective).
    • Clearance or Final Sale items.
    • Returns requested after 15 days from delivery

    • How to Request a Return

      To start your return:

      Email:
      info@pellepellestore.com

      Please include:

      • Order Number
      • Full Name
      • Item(s) you wish to return
      • Reason for return
      • Photos (if the item is damaged or incorrect)

      Once your request is approved, we’ll provide the return instructions and return shipping address

    • Return Shipping

      Customers are responsible for return shipping costs unless:

      • You received the wrong item.
      • The item arrived damaged.
      • The item has a manufacturing defect.

      We strongly recommend using a trackable shipping service such as USPS, UPS, or FedEx. We cannot guarantee receipt of returned packages without tracking information

    • Restocking Fee

      No restocking fee will be charged for eligible returns.

      However, returns that do not meet our return conditions may be rejected or subject to deductions where permitted by law

    • Exchanges

      We gladly accept exchanges within 15 days of delivery.

      You may exchange your item for:

      • A different size
      • A different color (subject to availability)

      If the requested item is unavailable, we may offer a refund or store credit.

      Please Note: Customers are responsible for all exchange shipping costs. A $120 USD shipping fee applies for exchange shipments, and the customer is responsible for both the return shipping and the shipping cost of the replacement item

    • Refund Processing

      After we receive and inspect your returned item:

      • Inspection Time: 2–5 Business Days
      • Refund Processing: 5–10 Business Days
      • Refunds are issued to your original payment method.

      You’ll receive an email confirmation once your refund has been processed

    • Late or Missing Refunds

      If you haven’t received your refund:

      1. Check your bank account.
      2. Contact your credit card provider.
      3. Contact your bank, as processing times may vary.

      If your refund is still missing after these steps, please contact:

      info@pellepellestore.com

    • Damaged, Incorrect, or Defective Items

      Please inspect your package immediately upon delivery.

      If your order arrives:

      • Damaged
      • Defective
      • Incorrect
      • Missing an item

      Contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue as quickly as possible

    • Return by Mail

      If you are unable to visit a return location, simply return your item by mail.

      Include:

      • Your Order Number
      • Printed Order Confirmation
      • Your contact information
      • Exchange request (if applicable)

      Please contact us first to receive the correct return address

    • Important Notes

      • Returns sent without prior authorization may not be accepted.
      • Original shipping charges are non-refundable unless the return is due to our error.
      • We reserve the right to refuse returns that do not meet the conditions outlined in this policy

      • Contact Us

        If you have any questions regarding our Refund & Returns Policy, please contact us:

        Email: info@pellepellestore.com